Gour Express: আমের শহর মালদা থেকে রোজ যায় শিয়ালদা - Joydeep Roy

Dear Readers,
I wish to inform one and all about the horrible experience I had during my journey...
With Ref: PNR 2119576556 Dt: 19/10/16
With profound grief I need to inform you about my very horrible travel experience. Such was the ordeal that I am compelled to file for an compensation suit. WHY should an Indian citizen suffer especially while...
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travelling in a premium class of 1AC. To enumerate the issues
1. No liquid soap/tissues in washrooms
2. Dirty toilet seats.
3. Stinking corridor, urine stench.
4. No cleaning staff in entire journey.
5. Dirty AC vents , high possibility of getting infected, especially kids.
Besides these, the onboard staff had no clue whatsoever.
I have made a written complaint as well. And I did complaint on the IR initiative "COMS" but the very second day I get an reply that it has been closed stating the reason ' as per remark of ADME BCT' ?? Ref. No. A/NR/FZR/000161391.
If only our Consumer Grievance Redressal system was proactive, there would be efficiency and competence in our railways.