Kamayani Express - Late आना है काम तुम्हारा लेकिन मैं फिर भी हूँ तुम्हारा दीवाना - Aman

See the comedy here in this tweet handling by IR :)
1. Passenger complained about No water, No Pantry in Magadh Express.
2. PNR shows that travel was for between NDLS and PNBE.
3. First @railminindia forwarded it correct as at time train location was in MGS.
4....
more...

DRM, MGS waited till the time 12402 crossed MGS division.
5. Then @drmmgs forwarded it to @drmdnr.
6. DRM, DNR first wrote that - Electrical staff will attend it at KIUL.
7. One passenger objected - is there any new route for Magadh Express ?
8. @drmdnr again tweeted - Your matter will be solved at PNBE junction.
Summary - It's a height of misuse of Twitter handling by Indian Railways. It's just a fake show off and ineffective means of complaint handling. Forward and keep passenger in loop, effectively no help / action was provided.
Twitter handling person / team is not aware of the routes or concerned department even.
At last - when passenger will get down at PNBE, what will be resolved ? :D :D :D
DRM saab chilled water bottle bhejenge kya passenger k liye PNBE junction par :D