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Complaints and Suggestions Pertaining to SCR  
2 Answers
Aug 08 2011 (19:49)
Railway Sites/Portals

Entry# 581     
rdb*^
Complaints and Suggestions Pertaining to SCR

2793 views
Aug 22 2011 (19:15)
Blog Post# 224941-2     
rdb*^   Added by: rangcharylutk*^~  Aug 22 2011 (19:20)
You can open this link for feedback/complaint
bit.ly/nntyHU

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3956 views
Aug 08 2011 (19:17)
Blog Post# 216874-0     
rdb*^   Added by: rdb*^  Aug 08 2011 (19:49)
South Central Railway has SMS based Passenger Complaint and Suggestion System(SPCSS). Details are:-
SMS your Suggestions/Complaints to 81212 81212
OBJECTIVES
1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
2.To
...
more...
reduce the gap between the customers' expectations and railway's performance
3.To help railways prioritize focus areas
4.To foster greater participation of customers in railway services
SALIENT FEATURES
1. Complaint/suggestion can be registered at 8121281212 by sending an SMS
2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
"STATUS < SPACE > < REFERENCE ID>"
to 8121281212
or by logging on our website-www.scrailway.gov.in
4. Final reply will be sent through an SMS and will also be available on our website- www.scrailway.gov.in
bit.ly/puYtYp
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