हम उस देश के वासी हैं, जिस देश में Shiv Ganga दौड़ती है

I would like to share my very bad experince with the Railways. I booked two tickets thorugh IRCTC for my daughter for Rajdhani for consecutive days (10th and 11th November, 2013. The 10th ticket was waitlisted and 11th was confirmed. The PNRs were 2613211481 and 2822880956. On 10th Nov. at about 3 pm the chart was prepared and her name remained in RAC. She decided not to go on 10th as the 11th ticket was confirmed. I immediately filed a TDR with IRCTC on 10th even before the train had departed.
After a long wait I got a message on IRCTC site that my claim has been rejected as according to Railway staff "Passenger has travelled". I was shocked as...
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my daughter travelled the next day on 11th and not on 10th. This clearly meant that the TTE staff on the train had diverted the seat to some other passenger. I filed a written compalint with CCM (NR) and recd a reply from them and also IRCTC, that my complaint has been forwarded to WR and an enquiry has been ordered. I was very hopeful that this fraud would be detected and penal action taken ahainst the staff. Unfortunately today I have recd. an email from IRCTC stating that the WR has rejected the claim with the comment " Repudiation status maintained."
I am sure that there would many others who have been prey to this type of fraud being perpetuated by the TTE staff on many other trains. Would request support from your site/ side to help put a stop to all this. I also seek yr advise as what my next step should be. Thanks