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Blog Entry# 1300801
Posted: Dec 08 2014 (16:40)
7 Responses
Last Response: Dec 23 2014 (13:59)
7 Responses
Last Response: Dec 23 2014 (13:59)
Can anyone help me with this situation? Anyone faced a similar problem and got it solved? Please let me know what I need to do for the following scenario.
My ticket went into RAC at the time of charting and I filed a TDR immediately after charting (within the time as per the TDR rules) and selected reason as "Passenger not travelled due to ticket in RAC after charting". Now CR has rejected my TDR saying that "As per chart, the passenger has travelled". which is incorrect as I travelled next day by booking tatkal. I have sent multiple mails to tdrprocess@irctc.co.in (email ID) but no response and their customer care number says invalid.
My ticket went into RAC at the time of charting and I filed a TDR immediately after charting (within the time as per the TDR rules) and selected reason as "Passenger not travelled due to ticket in RAC after charting". Now CR has rejected my TDR saying that "As per chart, the passenger has travelled". which is incorrect as I travelled next day by booking tatkal. I have sent multiple mails to tdrprocess@irctc.co.in (email ID) but no response and their customer care number says invalid.
6 Public Posts - Mon Dec 08, 2014
Finally I have got the TDR refund from Railways.
My pgportal grievance was looked upon by Central Railways and they rejected my claim again saying Passenger had travelled. But I sent a mail to an email ID mentioned in my pgportal grievance (with proofs regarding my travel on next day via tatkal ticket) and then there was some action taken and I have finally received a full refund (minus clerkage and irctc service charges) on my account.
My pgportal grievance was looked upon by Central Railways and they rejected my claim again saying Passenger had travelled. But I sent a mail to an email ID mentioned in my pgportal grievance (with proofs regarding my travel on next day via tatkal ticket) and then there was some action taken and I have finally received a full refund (minus clerkage and irctc service charges) on my account.