DUTIES OF TTEs ASSIGNED TO SECOND CLASS SLEEPER COACHES
1. The Sleeper Coach TTEs shall report for duty atleast half-an-hour before the scheduled departure of the trains. In case he joins the train en route, and not at the train originating station he shall report for duty atleast 15 minutes before the scheduled arrival of the train.
2. He shall wear neat and clean uniform alongwith the TTE’s Badge to distinguish him while on duty. He shall also wear the name badge provided for the purpose. ...
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3. He shall obtain, at the starting station, complete particulars of reservations made in the Coach and shall maintain complete entries in respect of occupation of berths/seats on the run and hand over to his reliever complete and correct details clearly indicating the berths/seats that the vacant and are available for allotment,
4. He shall check the tickets of passengers of passengers in the Coach, guide them to their berths/seats and prevent unauthorized persons from entering the coach. He shall in particular ensure that persons holding platform tickets, who come to see off or received passengers, do not enter the coach.
5. He shall regulate the entry and exit of passengers so that the number of passengers travelling in the coach does not at any stage exceed the marked carrying capacity.
6. He shall realize the fare/surcharge/reservation charges, etc. wherever required from passengers to whom berths are allotted and make over EFTs in taken of receipt
7. He shall assist the passengers in depositing heavy pieces of luggage in the luggage booth where provided for the purpose and ensure that they are not taken inside the coach, causing inconvenience to other passengers.
8. He shall assist the passengers travelling in the coach in obtaining food, refreshment, etc.
9. He shall allot berths/seats, which are vacant to passengers at intermediate stations on realization of fare/surcharge as per rules on first come first served basis or according to the priority on the waiting list if sucgh a list is kept at the station.
10. He shall ensure that berths/seats exclusively set aside for ladies are allotted to ladies only and shall prevent male persons from occupying such accommodation.
11. He shall arrange for the filling up of water containers, where provided, during the stoppage of the train.
12. He shall pay prompt attention to all complaints from passengers in regard to non-working of fans, lights, laps, etc, and take necessary remedial action to get them rectified.
13 He shall ensure the cleanliness of the Carriage and ensure that the safaiwalas are deputed to clean the coach at intervals.
14. He shall ensure that the doors of the Coach are kept latched when the train is on the move and open them up for passengers as and when required for entraining/detraining of authorized passengers.
15. He shall ensure that the end doors of vestibuled trains are kept locked between 22.00 and 0600 hrs to prevent outsiders entering the coach.
16. He shall remain vigilant particularly during night time and ensure that
intruders, beggars hawkers and unauthorized persons do not enter the coach.
17. TTEs assigned to Sleeper coach shall ensure that unallotted vacant Sleeper berths are kept folded up and hinged so that they are opened up only on allotment to passengers.
18 The TTEs shall carry blank FIR forms for making them available to the passengers in case of any incident of theft of luggage, etc. Such forms duly filled in be handed over to the next GRP Post, at the scheduled stoppage for further action in the matter.
19. The TTEs shall make out a report of deficiencies, if any, in the coaches about passenger amenities and submit the same at the end of his duty to the lobby office set up at the station for terminating trains. If the TTE is detraining of the intermediate station, he will give the deficiency report to incoming TTE who will deposit the same at the destination. The Lobby Office shall take necessary action for getting the deficiency rectified and also report the matter to SM(Comml.), Divisional Commercial Manager(Comml.) or Senior Divisional
Commercial Manager (Sr. DCM) of the concerned division.
20. He shall always tactful and courteous in his dealings with passengers
leaving no room for complaint.
21. Such other duties at may be prescribed from time to time
