Vivek Express: ऊंचे नीचे रास्ते और मंज़िल तेरी दूर.

South Central Railway has SMS based Passenger Complaint and Suggestion System(SPCSS). Details are:-
SMS your Suggestions/Complaints to 81212 81212
OBJECTIVES
1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
2.To...
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reduce the gap between the customers' expectations and railway's performance
3.To help railways prioritize focus areas
4.To foster greater participation of customers in railway services
SALIENT FEATURES
1. Complaint/suggestion can be registered at 8121281212 by sending an SMS
2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
"STATUS < SPACE > < REFERENCE ID>"
to 8121281212
or by logging on our website-www.scrailway.gov.in
4. Final reply will be sent through an SMS and will also be available on our website- www.scrailway.gov.in
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