Helpline Numbers Lucknow 3 Answers Helpline Numbers Lucknow Oct 09 2011 (10:42) News Entry# 41626 Railway helplines a boon for passengers Posted by: Rang De Basanti^ Added by: Rang De Basanti^ Oct 09 2011 (11:02) LUCKNOW: The festive season has not only made Railways run special trains or increase the number of coaches but also inform passengers about several helpline numbers available wherein they can call up and register complaints. The unauthorized vendors and the sub-standard food items sold by them is a common problem. The surprise checks by Railways, which have been intensified over the last few days, are blowing the lid off of the unauthorized trade. However, now even passengers can play a whistle-blower. Any such complaint can be registered on a helpline number and officers ensure to act on them."All the help lines are functional and people can call up on them when in need," said Neeraj Sharma, senior DCM, Lucknow, NR. Passengers can call up on 9717630982 (for Delhi) and 9794834924 (for Lucknow). Passengers can complain against over-charging, inferior quality of food and non-permitted items selling on-board.There are several other helplines which... more... Oct 09 2011 (11:01) Blog Post# 253375-0 Rang De Basanti^ Added by: Rang De Basanti^ Oct 09 2011 (11:02) NER vigilance help line number - 0551 155210 - connects passengers directly to vigilance officers of railways. The number, at times, might face connection problem although officers maintain that the number is fully functional. The passenger care cell helpline number - 0522 2233034 and 9794842457 - however, might connect instantly."The number mainly receives complaints about lack of cleanliness and water in trains," said the help line staff. The number was launched in May 2010 and has been going great since then. Oct 09 2011 (10:59) Blog Post# 253374-0 Rang De Basanti^ Added by: Rang De Basanti^ Oct 09 2011 (11:03) The unauthorized vendors and the sub-standard food items sold by them is a common problem. Even passengers can play a whistle-blower. Passengers can call up on 9717630982 (for Delhi) and 9794834924 (for Lucknow), as per Neeraj Sharma, senior DCM, Lucknow, NR. Passengers can complain against over-charging, inferior quality of food and non-permitted items selling on-board.There are several other helplines which can be called up by people. In case of passengers facing trouble on-board or at the station, they can also call up GRP helplines any of these GRP help lines -- 99190 99190, 1332, 2288 - 103/104/105. The GRP staff said that passengers call up to inform about incidents of pick-pocketing, drugging and chain snatching. Other helpline numbers like 9794845955 where passengers can register their complaint through SMS are also functioning. Lucknow control room numbers -- 0522 2233042 can also be dialled by passengers in need of information. Source---... more... |