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Public Grievance Redressal Mechanism in Railways
Aug 18 2011 (20:38)
News Entry# 34607 Grievance Redressal Mechanism in Railways
Posted by: rdb*^ Added by: rdb*^ Aug 18 2011 (20:39)
The mechanism of monitoring complaints and of grievance redressal existing on Railways, operates at different levels viz Stations, Divisions, Zonal Railway Headquarters and in the Railway Board as under:
i. The Station Managers are nominated for redressal of complaints and Public Grievances at stations.
ii. Additional Divisional Railway Managers have been nominated as Public Grievance Redressal Officers at Division’s level.
iii. Additional General Managers...