दौड़ती है हिमालय तट से सागर, हमसफ़र हर राह पर, हवाई जहाज़ों को त्याग कर, करो अक्सर, भारतीय रेल में सफर. - Arpit P

In the past this train was one of the best train (via Bhopal) on NDLS-CSTM section. Also this train is considered one of the prestigious train in Indian Railways. But look at the arrival at CSTM, it almost reaches 3 to 4 hour late. Today (Dec 6th) Arrival at Igatpuri was 60 minutes late then between Igatpuri and Kalyan (less than 85 kms), it became more than 3 hours late. I had observed in last few weeks, it becomes more late in this section almost all the time on top of whatever it was running late before this section. Compare it to regular express train 11058 (ASR-LTT) and that train always runs on-time on this section. Is there some specific reason for this train to get late on this section? Is this temporary (which it does not look like)? Why railway charge Super-fast Charge on such a bad time management? Who...
more...

is responsible? How can I get legitimate answers (RTI)? How can we raise this issue (not just this train) of late running trains which causes so much loss of time to general public?
Please post your expert advice, feedback, comments on this?