as received)
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Ministry Of Railways
Improvements in Last 1 year - Addl Inputs
We had sought your inputs on positive changes observed by you in Railways over the last year. Below are the key inputs from you. While we understand there are a lot of improvement areas, please do review these and share any additional improvements you have observed. As we share the to do's suggested by you in this circle to our team, these below inputs will encourage them to do even more.
We look forward to your inputs!
Railway improvements observed by citizens over last year
1. Information about the ticket/train are continuously sent by sms
2. Cleanliness on the platforms is a tad better than before
3. Cleanliness inside trains had improved
4. IRCTC website has become more user friendly and performs well
5. Escalators have been installed on many stations which makes it easier for the elderly to move around
6. Some people have been getting fined for not having a platform ticket
7. Starting of the toll free numbers to help passengers is a positive move
8. Dustbins have been found installed in many trains
9. Railway sites like
/ have been enhanced to provide more information on trains/ticket availability/platform information with pics for some
10. E-catering in 2000 trains is a welcome addition
11. General Coaches which had broken upper wooden luggage carriers are replaced with new iron carriers
12. User friendly staircases have been installed in some trains 1st AC compartments
13. Unauthorized vendors are not seen in some trains now.
