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Rules:
Step 1:
For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of the nearest major station. This should be done within 30 days from the...
more... date of scheduled travel.
For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of the station where you have terminated your journey. This should be done within 24 hrs. of the arrival of the train at that station.
Step 2:
Check the station index on Page No. and ascertain the Division to which the Ticket Deposit Receipt-issuing station belongs.
Step 3:
Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 days from the scheduled date of journey. No claim will be entertained beyond this time limit.
Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostat copy of the ticket/TDR and any other documents enclosed. In your interest, you are advised to send your refund application by courier or registered post. There may be occasions, where you may have to seek a refund for a journey outside the one Railway tarritory. In case you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway, ascertain the Zone in which such a station lies from the Station Manager.
Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevant zone.
