22626 SBC-MAS Double Decker - எப்பவுமே டாப் டக்கர் - Vijay Baradwaj

1. We had an E-Ticket booked from MY Account with IRCTC. The Passengers could not travel as the connecting train was late.
2. I had filed TDR vide reference No: ekt2012052804887297 on 28/05/2012 with reference to PNR NO: 6407565337.
3. Railways has rejected the claim vide their letter No. CCR040612V14025/12.07.12/CR and the reason being : 23314-CR/OL12 As per chart, passenger has travelled.
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I have immediately reverted vide my email dt.13/09/2012 to IRCTC and have provided proof and confirmation that the Passengers DID NOT travel on the said train as the passengers had fortunately travelled immediately thereafter on a valid ticket bearing PNR No: 6409095006, also booked from the IRCTC Website and from my Account, thus providing proof that the passengers could not have travelled on the prior dated Ticket bearing PNR NO: 6407565337 for which TDR has been filed.
5. IRCTC acknowledged my email and sent me an email on 30/09/2012 stating "we have sent letter to CR Railway on 30-August-2012 stating that 'Train Missed As Connecting Train Was Late.', so please reopen the case".
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Various emails have been sent as reminders after the above communication from IRCTC but NO REPLY from them till date.
a. What can i do next to ensure i get my claim?
b. Who can i approach if IRCTC is not replying?
c. Is there any established process?
Thanks in advance to this active forum and helpful members. Appreciate it!
amit :)