Pleae read the following email conversation with IRCTC. I have forwarded the following mail to the respective authority in SR after sending it to IRCTC. But still didn't get any positive reply from them. What to do in this circumstances. Please comment.
To
care@irctc.co.in
Sir/ Madam
It...
more... is to bring in your attention that myself Debojyoti Maity was scheduled to travel From Tamluk (TMZ) to Chennai (MAS) on 05.01.2013. My ticket was booked through IRCTC site and PNR no. was 6113541931. But on the scheduled day of Journey I reached the boarding station (TMZ) and just before 10 minutes of departure it was announced that no AC compartment will be available for that day on train no. 22614 due to some technical reasons; instead they will provide the accommodation in normal sleeper class and the seating position will be adjusted on the way by the respective TTE. This created a messy situation among the AC passengers. So many passengers who didn't want to travel in this circumstances got their ticket cancelled from the boarding station itself and got the full refund immediately as this was a fault from Indian railway. But as my ticket was booked from IRCTC I was unable to cancel it from the station. Then and there, on the same day, I filed one TDR against this to avail the refund from IRCTC which contains the Reference No:ekt2013015006649780. But still now I didn't get the refund and I am still in complete darkness about its processing. Already it's been more than one week.
So I request you to look into this matter seriously and inform me asap.
Debojyoti Maity
REPLY FROM IRCTC
care@irctc.co.in
Jan 13 (9 days ago)
to me
Dear Customer,
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website using your login account.
Thanks & Regards
Avijit Mitra
Executive, Customer Care
care@irctc.co.in
Ph: 011-39340000
www.irctc.co.in
[#1842171]
