Vaishali Express - जितना सुंदर तुम्हारा नाम उतनी सुंदर तुम्हारी चाल - be my valentine - Rahul Vatsa

EXPERIENCE ON TATKAL BOOKING ON IRCTC Website.
I am a regular user and have been using the service since it started. I have booked Tatkal Tickets many a times in the past.
I tried to book a tatkal ticket today i.e 15/04/2013 for journey on 16/04/2013 and the payment was processed but PNR was not generated. Thus the transaction did not go through.
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this time the train tickets i was trying for got exhausted in the Tatkal Quota. I tried another train where i had 9 tickets available.
However, on the final screen, i was shown the message that 'only 2 tatkal tickets can be booked on 1 User ID' and that 'only 2 transaction can be done from 1 IP address between, 8-10 and 10-12 time slots.
I could not even book 1 ticket and missed the opportunity to travel due to some flaw in the system.
Instead of getting better, the IRCTC service is getting worse.
What option is left for passengers but to depend on Touts and agents when:
1. IRCTC servers are EXTREEEMELY SLOW
2. Transactions do not go through
3. There is no dependability at all.
4. in 15 minutes Tatkal Quotas are exhausted!!
5. After securing an available ticket the Transaction does not go through.
6. Then some programming flaw does not allow Passenger to book a ticket.