Tamil Nadu Express - எங்கள் உயிர் துடிப்பு - Vijay Baradwaj

HELP HELP !!!!!!!!!!!!!
15636/Guwahati-Okha Dwarka Express
Entry# 947107
Sleeper - SL
CNB/Kanpur Central to ADI/Ahmedabad Junction | 1214 km / 3217 km
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Status as of: Dec 29 2013 (3:26PM)
Passenger 1: S4,1 (Booking Status: W/L 34,GNWL)
Passenger 2: S4,33 (Booking Status: W/L 35,GNWL)
Passenger 3: S4,34 (Booking Status: W/L 36,GNWL)
Passenger 4: S4,35 (Booking Status: W/L 37,GNWL)
Chart PREPARED
Filed TDR for this ticket prior to the departure of train. Today got a mail stating 'Regret. Passengers have travelled as per chart'. Actually we did not travel.
Now I am thinking of putting a complaint in pgportal. Is this the correct way to follow up for refund?