रेलफैनों को आता है ज़िन्दगी का मज़ा लेना

Hello, I need a help. I had booked a ticket in 12331 from hwh to ara in SL in PT category. But the train got late by more than 8 hours and then I filed a tdr stating that the train is late by more than 3hours. But the request is rejected with reason that PT ticket is non-refundable. Is it true that PT is non refundable in this condition?

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