Purulia Express: লালপাহাড়ীর দ‍্যাশে যাবি? চিন্তা কিসের লো? বিকাল বেলা হাওড়া থেকে পুরুল্যা এক্সপেরেস পাবি। - Dip

sir,
i booked ticket on 31/12/2016 in train no 18009 boarding from KOTA to AJMER PNR no 6762857750. Trains arrival time at KOTA station in 2210 but it was late, i waited for train at station till 0050 but still it was showing late by 1 hour therefor i cancelled the ticket by filing TDR. Than i get this reply
"Dear Customer,
We...
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wish to inform that your request for refund against PNR Number 6762857750 for reason "Train Late More Than Three Hours and Passenger Not Travelled.", has been received and the Reference No for this is :100000135974061
The case is being forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules click here
However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.
IRCTC will be reverting shortly with particulars about the Railways that is handling your TDR case based on EDR status. The EDR refund process normally takes 7days.
You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.
In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.
For any assistance please contact our customer care call centre or mail to care@irctc.co.in
This is an Auto generated mail. Please do not reply.
--
With regards,
Customer Care, IRCTC,
care@irctc.co.in"
My train was late by more than 3 hours still they are not refunding my money saying that i will not get my money back because i filed tdr 13 minutes before than 3 hours no matter how much train is late . i checked at inquiry counter and estimated time of arrival of train and time of train delay at last station train was late by more than 3 three hours. and train itself reached kota station at 0117 on 1/1/2017 still they are not refunding my money because i filed tdr 13 mins before.As you can see here
"Dear Customer,
The TDR filed against PNR Number 6762857750 with reason Train Late More Than Three Hours and Passenger Not Travelled. has been repudiated by the Chief Commercial Manager/Refunds null due to reason null as per the Indian Railways Refund Rules click here
Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.
TDR filing time :Sun Jan 01 00:57:46 IST 2017 Date of Boarding :<< :Sat Dec 31 22:10:00 IST 2016 (Train actual departure time as recorded in the system) which is after/before 0 Day 02 hrs and 47 minutes.
The status is also available online and found under TDR History.
For any assistance please contact our customer care call centre or mail to care@irctc.co.in .
This is an Auto generated mail. Please do not reply.
--
With regards,
Customer Care, IRCTC
care@irctc.co.in"
please do the needful
Thanks
Danish Hussain