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Blog Entry# 46954
Posted: Jun 02 2010 (12:33)

9 Responses
Last Response: Jun 03 2010 (10:01)
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Jun 02 2010 (12:33)  
 
guest   0 blog posts
Entry# 46954              
CCM(Refund)/Northern Railway, Delhi
50% refund has been made to me by Northern railway, Delhi against e-ticket TDR ref. No: ekt200911800824113 after sleeping on refund file for 6 months. The Rajdhani train 2431 was running 11hrs. late. and so we had to cancell journey from Kota To NZM on 7th Dec'09. PNR Ref. No 4524166396.
For balance 50% refund IRCTC have sent letter to NR Railway on 14-May-2010 stating that 'Train Late More Than Three Hours.', so please reopen the case and grant the refund as per rule.
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am interested to know as to where I myself or IRCTC has gone wrong in filing the TDR. Instead of finding minor mistakes and delays in filing TDR refund by me or IRCTC, they must return the full fare.
It appears that railways do not have any concern to the miseries and mental agony faced by passengers because of cancellation or late running of trains. I had to send my daughter to Delhi by car to catch her flight to USA on 7th Nov, 09 incurring heavy expenses and loss of time.

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4 Public Posts - Wed Jun 02, 2010

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Jun 02 2010 (19:19)
Jitesh Chhabra   4931 blog posts
Re# 46954-5              
The TDR Should be filled only after the train completes its journey I mean when It reaches it final destination.
Reason behind it TDR is processed manually it includes many steps. When train will reach its destination The TTE on duty will submit the final report of charting(TTE prepare the report regarding any vacant berth alloted to which RAC passengers, how many wait listed passengers get confirmed en route etc). On the behalf of this chart they concerned zone will be able to know that which passenger has traveled or not because TTE also mark the passenger Present or Absent in the chart.
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always file TDR after two or three days.
Yesterday one of my customer was not able to board the train and the train has now reached its destination but still I have not filled the TDR yet.
I will file it day after tomorrow.
So never be too early to file TDR.
Remember TDR is long process & it takes around 90 days to credit the refund but some time more than it. Some of my refunds are still pending from last January. It does not mean that if you file early you will get it immediately. For TDR refund lot of patience require both to the passenger & agents.
But frankly speaking the method is too wrong, because some of TDR takes too much time & it generates negative image of booking agent & the passenger thinks that refund has processed but the agent is not giving it to them.
We agents face too many problems due to this non logical process.

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3 Public Posts - Wed Jun 02, 2010

1 Public Posts - Thu Jun 03, 2010
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