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Blog Entry# 518775
Posted: Sep 03 2012 (09:54)

15 Responses
Last Response: Sep 09 2012 (11:12)
2 Followers
General Travel
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0

Sep 03 2012 (09:54)  
 
ssnrao
ssnrao   62 blog posts
Entry# 518775              
Dear Members,
I had made a e-ticket by train no:08567, vide no :6109617450 and had booked by 2nd ac. However, on the day of the journey , the coach was replaced by 3rd ac coach. We are family of 4 travelling from Vizag to Vijaywada. I tried to show TTE endorsement in vijayawada as suggested by me to get difference of fare , however was not entertained as it was e - ticket.
subsequently, as advised at vijayawada filed TDR procedure, after 2 month of waiting , it
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was rejected for want of TTE receipt in original . Then , i subsequently sent the receipt by speed post on 9th July 2012 to GM IRCTC, delhi vide number ;EN589218760IN, duly received by them on 12th July 2012. Now as per IRCTC , it has been sent to western railway as the train is under their jurisdiction. Yesterday got message that this has been rejected as original receipt not enclosed.
I have copy of TTE endorsment vide receipt no086260, dated :10/05/12 and original has been sent to railways.
How do i claim the refund in this case, it is around Rs.1000/-
Since, original receipt is with railways, i don't have copy.
I request members to let me know, how to take this case up for refund.
Your help would be of gr8 assistance in this case. This I feel is pure cheating on part of railways.
Thanks
S.S.Rao

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Sep 06 2012 (17:03)
KALINGAS~
KALINGAS~   10690 blog posts
Re# 518775-11              
Attachment:- original copy of the Guard Certificate (GC), which was issued by the TTE at the time of journey
###################
Case was
From: BHUBANESWAR(BBS) To: KORAPUT(KRPU)
was of 2AC but as IR did
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not attach 2AC coach on Date of Journey: 25-Sep-2011
accommodation was given in 3AC
####################
you need to send this by post to
The A.General Manager (IT)
IRCTC
Internet Ticketing Centre
IRCA BUILDING
STATE ENTRY ROAD
New Delhi-110055
####################
after verification they will give the refund
With Reference to your TDR for the PNR No:6501605194, we are glad to inform you that Rs.267.0/- has been credited to your Credit Card /Debit Card/ Bank Account on 17-May-2012.
################
Hope it is clear now

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Sep 06 2012 (18:48)
KALINGAS~
KALINGAS~   10690 blog posts
Re# 518775-12              
????
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Sep 08 2012 (20:51)
ssnrao
ssnrao   62 blog posts
Re# 518775-13              
Dear sir
This simply could have been simple open and shut case, i am sure railways are aware the coach was not attached and can easily be known. If the passenger did purchase ticket through irctc thru internet, simple they could have refunded. Inspite, of this i went ahead to send the Original receipt by speed post.
I have copy of TTE endorsment vide receipt no086260, dated :10/05/12 and original has been sent to railways., as informed. hence, i did all things possible from my side. I have receipt
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copy of TTE ( xerox) , along with ticket copy and all possible correspondence with IRCTC.
Hope the needful will be done at the earliest by railways.
Thanks

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Sep 09 2012 (11:07)
KALINGAS~
KALINGAS~   10690 blog posts
Re# 518775-14              
i got the refund ................
:)
well wishes for your
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Sep 09 2012 (11:12)
ANJAAN~   7779 blog posts
Re# 518775-15              
Hope you get the refund soon as you are completely liable for full refund as per rule.
if you dont get refund,as i have advised kindly visit consumer court.i am sure there you will have your solution.
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