You can even scan the copy and mail it to IRCTC along with physical post just to be doubly sure. After a week or 2, keep giving them weekly reminders by way of phone or email (pursue the case)
Contd.. Today (05.05.2015) TDR has been filed online. But the original certificate has been handed over to the customer care of IRCTC at MAS and they have said that they will forward the same to the relevant section. Today morning, I received a call from SR, to immediately file the TDR. So the matter is being looked into it seems. I have also... more...
sent the scanned copy and the TDR transaction no also by mail (Thanks to @gogoraksha) :-( Lets wait.
since its a premium train, i think arp should be 10 days, so you should be able to book tickets on 9 may, also you may book tickets on irctc (eticket) only and not through prs (window)
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