रेलफैनों को आता है ज़िन्दगी का मज़ा लेना

The current anarchy is the result of senseless decision taken by IRCTC and IR. Agreed that some agents may be using software to book tickets, but that does not mean all the agents across India are using the same tactics to book tickets. Moreover, the so-called 'Aam Aadmi' of India is not tech-savvy to book a ticket from very unreliable IRCTC site. I personally feel, barring few agents, most of the agents were doing a commendable job by providing tickets to the Aam Aadmi so that they do not have to stand in long 'Q's. IRCTC should understand that India is not America. All the households do not have computer and Internet connection. Even if they go to cyber-cafe to book ticket, most of the cyber cafes open only after 10:00 AM when all the Tatkal tickets are already booked. How can a labourer, who wants to visit his native place,...
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can book a ticket? IRCTC should understand the hard realities of Indian populace. Can IRCTC provide a solution to this Labourer? If yes...I feel, all the agents should be permanently banned. It is clearly visible that after Star News Report with Loud Emotional words, IRCTC is in a state of Panic. But it should understand, media just needs hype - "STAR NEWS KI KHABAR KA ASAR". The real impact is that today Aam Aadmi is in more horrible situation. Star News should also cover long queues and woes at PRS Counters, Corrupt Rail Babus and Touts. IRCTC should consider things in right perspective. The decision to allow only individuals to book ticket would benefit only few urbane, educated people who possess the computer and Internet and know its operation and the method to book ticket. IRCTC come out of panic, look at the ground realities and act accordingly.