Uttarbanga Exp: উত্তরের আত্মার আত্মীয় - Avinaba Bose

Hello all, This is Rakesh here from Chandigarh.
Can I book a ladies quota ticket for my mother if she is not capable to stand in queue in railway ticket counter?
If yes, then why a ticket counter person did not give me ticket today?
Still there is showing 1 seat available in Ladies quota in Train no. 13256 (CDG PPTA EXP) for 17-11-2014...
more...

at 6:17 p.m.
I have bought 1 ticket is waiting list for my mother at 11:34 a.m. today for 13256 Train. Come to home and check the ladies quota at 12:00 p.m. The computer was showing 2 seat available in Ladies quota in Train no. 13256 (CDG PPTA EXP) for 17-11-2014
I called at 139 five times but did not get any satisfaction action.
Again I check the ladies quota at 6:17 p.m. The computer was showing 1 seat available in Ladies quota in Train no. 13256 (CDG PPTA EXP) for 17-11-2014
Now what I do?
I want hard action against that counter person who has not given me 1 ticket for my mother in in Ladies quota in Train no. 13256 (CDG PPTA EXP) for 17-11-2014
For more details I am attaching 2 pics. Please check them.
Thank you.