Yeh dil maange more (RailFans, while ending their trip) - Kirti Solanki

I HAD BOOKED ONE 2ND AC TICKET IN TRAIN 15030 for my mother, RUNNING BETWEEN PUNE TO GORAKHPUR, AT THE TIME OF BOOKING WL was 16, a day before scheduled departure of train my waiting list had redused to 2, train was scheduled to depart at 10:45 in the morning, same morning at around 730 am when i checked the status it was RAC6, i was kinda releived that now atleast my mother can travel, i kept checking after every 10 mins it remained RAC6, at 930 when charting got done, my ticket rolled back to WL 1.. i was kind of shocked. i had confirmed sleeper ticket for the same train which i canceeled after seeing the ticket status as RAC6 in 2nd AC, in the end i was left with no option. as it was e ticket, my mom was not even allowed to board the train, it was...
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such a helpless situation, when i spoke to TT, he said what if train was cancelled, imagine your train got cancelled. this is such a rediculous explanation a tt could give, Rite now all wat i want to know is what should i do, to whom should i take the matter to. I want to bring my matter into notice.