Few Points on Ticketing.
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Ticketing:
61. To continue the effort on minimising waiting time for passengers at booking windows, we intend to commence sale of tickets
through hand held terminals for the benefit of...
more... the suburban and short distance travellers. This would enable us to deploy multiple
‘Points of Sale’ with minimal infrastructure requirement. We also intend initiating sale of platform tickets through ticket vending
machines which would be made compatible with not only cash but also credit/debit cards.
62. In the next 3 months, we will open the e-ticketing facility to foreign debit/credit cards for foreign tourists and NRIs.
63. For our journalist friends, we will provide e-booking of tickets on the concessional passes available to them. This has been a long pending request and it is my privilege to provide them with this service.
64. Cancellation of PRS tickets requires a passenger to travel to a booking window to avail the refund, within a prescribed time.
This is a source of great discomfort. We will now open the facility of cancellation through the 139 helpline post verification using
‘One Time Password’ sent on registered phone number.
65. We will introduce bar coded tickets, scanners and access control on a pilot basis on major stations to tackle the menace of ticketless travel and ensure hassle free travel for passengers.
66. We have taken a number of measures to improve services during the morning tatkaal hours yet there are complaints of rightful passengers being denied train tickets. We, therefore, intend to progressively ensure CCTV coverage at tatkaal counters. We plan to institutionalise a system of third party periodic audits and certification of security features of the PRS website.
