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Blog Entry# 4371536
Posted: Jul 07 (09:35)

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WR/Western
Jul 07 (09:34)   Western Railway’s Monsoon Special

HOG93⭐ सम्पूर्ण क्रांति सुपरफास्ट एक्सप्रेस ⭐HOG94~   50 news posts
Entry# 4371536   News Entry# 386153         Tags   Past Edits
Helpdesks to be set up at all major stations; passengers welcome initiative.
Western Railway has for the first time opened monsoon helpdesks complete with umbrellas and wheelchairs to assist senior citizens and the differently abled. The facility is available at seven stations currently (Andheri, Bhayander, Bandra, Bandra Terminus, Mumbai Central, Borivali and Dadar) but it will soon be extended to other major stations.
In the aftermath of the Elphinstone station stampede in 2017, which claimed the lives of 23 people, Western Railway had formed an 800-strong team, which included 400 Railway Protection Force
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(RPF) personnel, to implement crowd control measures at stations. The helpdesks are manned by RPF personnel from the team.
Worldwide community policing plays an important role in crowd control. We have around 130 community members helping us.
This freed up some RPF personnel and we decided to install helpdesks at various stations,” said AK Singh, principal chief security commissioner, Western Railway.
The staff manning the desks have been trained to deal with commuters in a courteous manner and offer them help. If, for example, it is raining and a senior citizen does not have an umbrella, RPF staff will offer them the use of one and accompany them to the bus/auto/taxi stand. Those with mobility issues can make use of the wheelchairs. If the station does not have a lift, RPF personnel will carry them to the platform and make sure they get on the train.
We have sufficient number of umbrellas and wheelchairs at each helpdesk. We want to make sure that all those who require help get it,” said SR Gandhi, senior divisional security commissioner, Western Railway Mumbai Division.
“We want senior citizens and the differently abled to know that we care for them. We are trying our best to make sure that they don’t face any problems.”
Gangaram Nagula, 68, and his son Raghunath live in Virar. On Saturday they were travelling from Andheri to Ghatkopar. “This is the first time we have seen such a service,” Raghunath told Mirror. “We went to the booth and were greeted warmly. They helped my father into a wheelchair and took us to the platform. This is a wonderful initiative.”
Vinod Jain, 43, is differently abled. A resident of Borivali, he works at Bhayender. “As soon as I reached the station they approached me and asked if they could help,” he told Mirror. “I was surprised, but I said OK. They even helped me get into the train.”
Bandra resident Kanti Lal Shah is 80 and cannot walk properly. His nephew Chetan Shah, 43, said: “Climbing FOBs is a big challenge for my uncle. It takes him more than 10 minutes. This service will make his life much easier.”
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