of any entry or exit is termed as MISMATCH. The penalty for mismatch is Rs10.Minimum Fare will be charged for entering into a station.
Penalty for ticketless travel or lost ticket is Rs.200/- apart from maximum token fare.
Mismatch : The Automatic Gates record entry/ exit details in token / Smart card. Every entry at these gates must be followed by proper exit through the gates on same day.
Overstay Rule : A passenger holding a valid ticket can exit from paid area of same station within 20 minutes and from paid area of other stations within 120 minutes. For overstaying in paid area beyond these limits, penalty of Rs 50 per hour is charged subject to a maximum of Rs 100.
Luggage limit : One Luggage, with a maximum dimension of 60 cm x 45 cm x 25 cm (length x breadth x height) is allowed per person. To allow commuters to carry extra luggage/ additional baggage and oversized baggages, charges at the rate of Rs. 30/- per baggage is levied. This luggage ticket can be purchased from Customer Care Center(CCC).
If ticket is not purchased for the additional baggage, then a penalty of Rs.250/- will be imposed. In case of any dispute, notwithstanding that commuter holds a valid ticket for travel, will be liable to be removed from the train by any metro railway officials authorised by the metro railway administration in this behalf or by any other person whom such metro railway official may call to his aid.
Extension Fare : Add-value in the Smart Card shall be valid for ten years from the date of last add-value. The validity extension can be done by paying administrative charges of Rs. 20/- at Customer Care Center of any station.
Rules for Tokens
The maximum number of tokens which are to be issued by the Ticket office operator to a single passenger at a time is six.
The tokens are captured at exit gate on completion of the journey.
Token Period of validity of token:
Any type of token is valid only for the day of purchase.
This will be valid for use at the entry gate not more than 30 minutes from the time of sale.
The commuter shall enter the gates of the station where the token has been purchased
Overstay Rule: A passenger holding a valid ticket has to exit from paid area of same station within 20 minutes and from paid area of other stations within 120 minutes. For overstaying in paid area beyond these limits, a penalty of Rs.50/- per hour is charged, subject to a maximum of Rs. 100/-.
If the commuter takes away the token from the exit door without paying the deposit of Rs. 200.00 is penalized.
There is no partial refunds of token fare.
Rules for Stored Value Ticket (Varshik)
Topping-up: Stored Value can be added to Smart Card at any BMRCL Ticket counters or through online mode.through Namma Metro App(official) , BMRCL website or PayTM App, or Amazon Pay App).
However, after initiating recharge through online mode.( Namma Metro App(official) , BMRCL website or PayTM App, or Amazon Pay App )the Smart Card has to be presented to entry Gate of Automatic Gate (AG) or Card Top Up Terminal (CTT) of any BMRCL metro station, within 15 days, for the recharge to be credited to the Smart Card.
The unclaimed amount of such online recharge is refunded after 30 days from the date of recharge with a deduction of 2.5% of service charge.
Remaining value: After each journey, the stored value on the card shall get reduced by the amount fixed for the journey performed. The balance amount resides in the card.
Denomination of Stored Value Ticket: The top-up in case of Stored Value ticket shall be minimum Rs50 and further in multiples of Rs50. The cost of contactless smart card is Rs50 which is different from the stored value.
Total maximum stored value: Total maximum stored value on a smart card is Rs 3000/-. when top-up done at BMRCL metro stations. However, when top up is done at other outlets i.e. through BMRCL website or Namma Metro App or PayTM or Amazon Pay the amount is restricted to Rs 2950/-
Stored Value Travel Discount: Get 5% discount for smart card, over token fare.
Overstay Rule: A passenger holding a valid ticket can exit from paid area of same station within 20 minutes and from paid area of other stations within 120 minutes. For overstaying in paid area beyond these limits, penalty of Rs 50 per hour is charged subject to a maximum of Rs 100.
Minimum Balance on Stored Value ticket for travel: A passenger will be allowed to enter the system even if the smart card has a stored value equal to Rs 50/- . The passenger is advised to ensure that he has sufficient balance to complete the journey. In case journey is performed for distance for which balance amount is not available, the card can be topped up at Customer Care to enable exit from gates.
Minimum fare charged: A passenger holding Stored Value ticket will be charged minimum fare for exit from the same station (if not overstayed).
Default ticket in all CSC: Stored Value Ticket is default ticket available in all Contactless Smart Cards sold by BMRCL.
Unreadable card: On depositing unreadable cards at customer care centre the amount remaining in the unreadable card shall be transfered to new card. Cost of the card shall be provided only if the card is not physically damaged and purchased within 6 months. Balance Transfer of unreadable card to new card will be done after 3 days and within 60 days of unreadable card submission.
Lost card: No refund or balance transfer for lost card as these are nonpersonalised cards.
QR code based Ticket
BMRCL has launched QR based ticketing through Namma Metro App and WhatsApp instant messaging. BMRCL is First Metro in the Global Transit space to introduce end-to-end ticketing system on WhatsApp.
With this facility, commuters can purchase their travel ticket on their smart phone. The instant messaging service on WhatsApp shall also include Chatbot service and commuters can reach this chatbot through WhatsApp number 81055-56677. This facility is available both in English and Kannada. For details please see
click here1) Purchasing Tickets: The commuters can select their desired station of entry and exit on the Namma Metro App or WhatsApp Chatbot. After selecting stations, the fare for the travel is automatically calculated. The commuter can make the payment through their desired digital mode. After the successful payment, the QR ticket is generated on platform (Namma Metro App or WhatsApp) as chosen by the commuter.
2) Gaining Entry and Exit: Entry of the station shall be done through the QR ticket generated and after the completion of journey, the commuter can present the same QR ticket to the designated slot for QR ticket reading on the AFC gate.
3) Validity of the QR ticket: One QR Ticket may be brought at a time, and it is valid for one day. The passenger may enter anytime during the day after purchasing a QR ticket.
4) Refund: The passenger may cancel the QR ticket before entering, if he desires a refund. For cancelled QR ticket, the money will be transferred back to the source account in a matter of seven days. In the event that the passenger has entered AFC gate, there will be no refund. If the QR ticket is not cancelled within a day, no refund will be given.
Metro QR Code Ticket available on Paytm and Yatra App also.
Group Ticket:
It is a paper ticket issued at the ticket counter for travel of a 'Group' of persons (Group is defined as a set of persons with a minimum of 25 passengers intending to travel together between the same set of stations). Passengers in the Group will be allowed to enter the paid area through 'hinged gate' after manual verification. The Group ticket is a single journey ticket and will be collected at the exit station. This carries a discount of 10% over token fare. * Note: There is no refund for Group Ticket.
Discounted Tickets for Large and Medium group of travellers:
With effect from 1st January 2023, for medium and large groups of over 100 numbers, further discounts are offered as follows:
1. Medium Group (100 to 1000 persons in the group):
A discount of 15% over the token fare, where the commuters enter a station all together and exit from a common destination station all together
A flat rate of Rs.35/- where the commuters
Enter from different stations and exist at the common station or Enter from common station and exist at different stations.
2. Large group (More than 1000 persons in the group):
A discount of 20% over the token fare, where the commuters enter a station all together and exit from a common destination station all together.
A flat rate of Rs.30/- where the commuters:
Enter from different stations and exit at the common station or Enter from common station and exit at different stations.
The request for medium and large group tickets shal be submitted in writing to BMRCL at least 7 days prior to the date of travel by indicating the date and time of travel, number of commuters, entry station, exit station and purpose of Travel. BMRCL will issue authority letter or group tickets indicating the details of travel. Such group of passengers will be allowed to enter and exit stations by counting them and through manual means by authorized BMRCL official.
