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Blog Entry# 5894227
Posted: Nov 26 2023 (15:39)

13 Responses
Last Response: Nov 28 2023 (15:31)
General Travel
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11

Nov 26 2023 (15:39)   22638/West Coast SF Express (PT) | MAJN/Mangaluru Junction (Mangalore) (3 PFs)
badrinarayanand
badrinarayanand   276 blog posts
Entry# 5894227            Tags   Past Edits
3 compliments
Useful Useful Agree
I traveled by West Coast Express on Friday (24th Nov). The departure station was changed from MAQ to MAJN on that day.
This train is the last departure from Mangalore Central (23:45 hrs).

Mangalore is a city where public transport starts to disappear after 8 PM, and we cannot imagine any at 10 PM.
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Like me many passengers came to Central station. The Auto Rickshaw drivers were having their hay day. From Central to Junction they were charging Rs. 200 /- and the irony is they were not allowing two strangers to share the auto. They insisted each one to take separate auto to reach Junction.

The Mangalore Junction is a place which is not easy to reach. Its tucked deep inside some lane and reaching that place in dark is unimaginable for a new person to the city

The train started 30 - 45 minutes behind schedule ,and reached Chennai 1 hour late.

Railways should realize that and should have talked to either KSRTC or done elaborate arrangements for stranded passengers.

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1 Public Posts - Sun Nov 26, 2023

9 Public Posts - Mon Nov 27, 2023

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Nov 27 2023 (21:40)
Vivek.Venugopalan^~
Vivek.Venugopalan^~   2131 blog posts
Re# 5894227-11               Past Edits
I agree that the complaint redressal mechanism is nowhere close to the expected efficiency but going by my experience, some of the complaints are indeed taken seriously.

I've put in many complaints too but have had visible improvements on a couple of instances related to Thane railway station.

I
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once complained about the attendant on the train not being in uniform and they were fined for the same. Additionally, I can also confirm that the complaints raised during travel are taken seriously rather than the ones raised after travel.

You can choose UTS in that option for PNR and put in any 10 digit garbage value and raise a complaint which is how I always do.

I totally understand your frustration but please don't lose hope sir.

Vivek

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2 Public Posts - Tue Nov 28, 2023
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