Refund Rules
1. In case train is cancelled by the Railways due to accidents, breaches or floods, bandh or Rail roko agitation etc - full refund of the fare of entire booked journey will be granted .Online cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs - full fare will be refunded.
3....
more... In case proper coach is not attached - Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.
4. In case of AC failure of AC1class/executive class- Difference of fare between AC1 class or executive class and first class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
5. In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and sleeper class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
6. In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
7. In case travelling without proper ID proof, will be considered without ticket and will be charged accordingly. Chief commercial manager/refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
8. In case of wrongly charged by the TTE-full refund will be granted by the chief commercial manager/refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
9. In case party/ family partially travelled - refund will be granted by the chief commercial manager/refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund.
10. In case passenger not travelled - refund will be granted by the chief commercial manager/refunds as per extant Railway rule.
11. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp - No refund is allowed.
12. In case Railways is not able to provide accommodation - full refund will be granted.
11. Refund on tatkal ticket - if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the tatkal charges will be refunded. Thereafter no refund means would be zero refund.
