This is regarding my previous request no ( MORLY/E/2013/04023) and my previous journey by 12424 (departed on 23 June 2013) from New Delhi to Dibrugarh Town ( PNR 21445778412) Coach B5, Seat No 28. Following points may be noted for further action.
-- Again short supply of items in trays served for Breakfast/ Lunch/Dinner. ( On 23 June in Lunch - Curd was given only after lot of discussion with waiter and it was explained that curd is not given due to short supply of same)
-- Evening snacks are...
more... not at all satisfactory. Fruit juice is not given as explained in my previous request also. However on 24 June I made a call ( from my mobile No 09401094599) to GM – Meals on Wheels (9910492240) after which I could get fruit juice.
-- It seems a regular practise to get our entitlement in trains after requesting for petty items like tissue papers, éclairs, tooth picks . Menu cards must be issued to all passengers before starting the journey/ along with first meal in long route trains.
-- Plastic trays are bulged out ( Repeated complaint)
-- It is understood that one bottle of water is entitled after 20 hours of journey. Waiters are not giving water bottles of their own after 20 hours or so and we have to request for the second bottle of water (Repeated complaint)
-- This time coach was too shabby. Toilets were very dirty and flushes of both toilets ( at non catering side) were U/S. Thrice I requested to get it rectified but coach attendant hardly gave any positive response in this regard. At the time train reached Dibrugarh, toilets were extremely dirty and it was very difficult for my kids to go for early morning natural calls ( Refer PNR 244-5116699 of same coach seat No 49,50 and 52 of same train same date).
-- Big steel ( black painted box) was placed in common corridor which may cause difficulty to passengers during any emergency.
-- Requesting for early and prompt materialisation of my points for future compliance
This is my current complaint No MORLY/E/2013/05174
