Hi Friends,
I need help regarding the TDR filed which i didn't got refund.
Below is the mail i got from them. Please help to get refund.
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Dear Customer,
Sorry...
more... for the inconvenience.Kindly note that the refund case of PNR No.6721790427 has been regretted by CR Railway on 27-Nov-2013.Now we have sent letter to CR Railway on 3-January-2014 stating that 'Passenger Not Travelled.', so please reopen the case . As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at tdrprocess@irctc.co.in
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Jan 3
to tdrprocess
Hi
Can you guys help me how to reopen the case?
~Venky
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Jan 12 (8 days ago)
to tdrprocess
Hi
Can you guys help me how to reopen the case?
~Venky
On Fri, Jan 3, 2014 at 3:33 PM, <tdrprocess@irctc.co.in> wrote:
Dear Customer,
Sorry for the inconvenience.Kindly note that the refund case of PNR No.6721790427 has been regretted by CR Railway on 27-Nov-2013.Now we have sent letter to CR Railway on 3-January-2014 stating that 'Passenger Not Travelled.', so please reopen the case . As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at tdrprocess@irctc.co.in
________________________________________________________________________
--
TDR Process
Jan 16 (4 days ago)
to me
Dear customer,
We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. 6721790427 registered with the case was regretted once stating " TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train." on 18-Dec-2013. On your request case has reopened and forwarded to CCM(Refunds)/ CR Railway on dt. 03-jan-2014 again for reviewing and further processing.
As per policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction destination station of the train falls. IRCTC only provides access to Railway Passenger Reservation system through its server & Internet connectivity to book the ticket through it. Railway & IRCTC are different entities. TDR’s filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
Note: Dear Team, Please expedite the long Pending TDR Refund case vide PNR No. 6721790427 with ECRS system.The case pertain to 27-November-2013 and pending for (Approx) 3 month. You may please check and take necessary action.
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