Everyone is a gangster (Rajdhani, Shatabdi, Tejas) until the real Gangsta (Vande Bharat) walks in 😂 - Mushfique Khalid

In reference to a previous blog post here /blog/post/648835 the following response finally I got from Indian Railway through IRCTC. Mail goes as follows:-
Dear Customer,
With Reference to your PNR No:6113541931, we regret to inform you that refund is not admissible as informed by Railways through their letter no : CSR120113V85310 and the reason being : 'Failed to collect TDR/TTE Certificate/GC'
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case you require any further assistance, please mail us at tdrprocess@irctc.co.in
With regards,
TDR TEAM
What should I do now? I need my money back with penalty for late and denial.
Expert please suggest how should I proceed legally.
Vide. /blog/post/648835

Pleae read the following email conversation with IRCTC. I have forwarded the following mail to the respective authority in SR after sending it to IRCTC. But still didn't get any positive reply from them. What to do in this circumstances. Please comment.
To
care@irctc.co.in
Sir/ Madam
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is to bring in your attention that myself Debojyoti Maity was scheduled to travel From Tamluk (TMZ) to Chennai (MAS) on 05.01.2013. My ticket was booked through IRCTC site and PNR no. was 6113541931. But on the scheduled day of Journey I reached the boarding station (TMZ) and just before 10 minutes of departure it was announced that no AC compartment will be available for that day on train no. 22614 due to some technical reasons; instead they will provide the accommodation in normal sleeper class and the seating position will be adjusted on the way by the respective TTE. This created a messy situation among the AC passengers. So many passengers who didn't want to travel in this circumstances got their ticket cancelled from the boarding station itself and got the full refund immediately as this was a fault from Indian railway. But as my ticket was booked from IRCTC I was unable to cancel it from the station. Then and there, on the same day, I filed one TDR against this to avail the refund from IRCTC which contains the Reference No:ekt2013015006649780. But still now I didn't get the refund and I am still in complete darkness about its processing. Already it's been more than one week.
So I request you to look into this matter seriously and inform me asap.
Debojyoti Maity
REPLY FROM IRCTC
care@irctc.co.in
Jan 13 (9 days ago)
to me
Dear Customer,
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website using your login account.
Thanks & Regards
Avijit Mitra
Executive, Customer Care
care@irctc.co.in
Ph: 011-39340000
www.irctc.co.in
[#1842171]

FOLLOWING IS A MAIL I SENT TO INDIAN RAILWAY AUTHORITY. PLZ HAVE A LOOK AT THIS AND POST YOUR OPINION...
Sir/ Madam,
After the promulgation of the circular of 'Travelling with electronic tickets in elctronic media like Laptop/Ipad' and recently of 'Travelling with SMS received from IRCTC after ticket booking' (of course with a valid ID card) I always used to travel by these means. As a member of common-mass and railway traveler and as a techno-freak I embraced these rules as most welcome.
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several times I ended up with a lot of post-journey problems. For your kind perusal here it is:-
However, I never faced any problem on-board the train while carrying tickets in electronic media. The TTE verified the soft-copy of those tickets and my ID proof against the reservation-chart he had and this was a smooth procedure. I often travel from Kolkata-Delhi-Chennai-Bangalore mostly by Rajdhani and Shatabdi express and often I need to slip from this when I need to travel between some places in some other trains where Rajdhanis or Shatabdis are not available.
The problem now crops up. Soon after the arrival in destination and getting down from the train I head towards that particular station-exit as all other passengers do and very often I was perturbed by the platform TTEs standing at the exit-gate. This time it becomes very difficult to switch on my laptop while carrying heavy luggage with me, alone. As the TTE says here ID card doesn't suffice to meet his requirement of verification as he has no chart in his hand. So it is mandatory to show him my ticket. Now, after this bit of interrogation the process gets more crappy. For me, booting up my laptop for showing the ticket contributes in formation of a long queue of passengers in a busy station in rush hours and evidently I am abused by the passengers in hurry standing behind me. But it's palpable that regarding this issue I have nothing to do.
From right to information, I, hereby, want to know what is the exact rules ad regulations by Indian Railway pertinent this matter.
Please clarify me asap. Otherwise the electronic-ticket-carry system goes to be a real 'hoax' and a huge trouble for travelers like me who also suffered from this problem.
Looking forward to hearing from you sooner.
Thank you.

Regards,
DEBOJYOTI MAITY.
22 April, 2012