Passengers traveling on long-distance trains in India are facing severe difficulties due to a combination of delays, AC cooling issues, and water shortages. Multiple complaints were filed regarding malfunctioning AC units in various trains, including the 12237 Begam Pura Express and 12328 Dehradun-Howrah Upasana Express. Passengers also reported running out...
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of water on trains like the 13414 Farakka Express and 12430 AC Express. Train delays were attributed to the ongoing farmers' protest in Punjab, affecting trains like the 15098 Jammu Tawi-Bhagalpur Express, which was delayed by 36 hours. These delays and disruptions are causing considerable inconvenience to passengers and raising concerns about the effectiveness of the Indian Railways' customer support services. The lack of timely and accurate information on delays through the Rail Madad app and 139 helpline adds to the frustration.

Due to the ongoing farmers' protest, several trains on the Ambala route are experiencing delays of 15 to 20 hours. On Friday, passengers were shocked to find that train number 15097, the Amarnath Express from Bhagalpur, Bihar to Jammu Tawi, was running more than 20 hours behind schedule. A passenger, Avadhesh,...
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who had booked a ticket in the third AC of the Amarnath Express from Lucknow, canceled his ticket after learning about the train's 20-hour delay. Other trains on the route, including the Ganga Satluj Express (13308), Mumbai-Gorakhpur Express (12598), Lohit Express (15652), Kamakhya Gandhidham Express (15668), Kolkata Express (13152), Farakka Express (13483), Amritsar Kolkata Express (12358), Darbhanga Delhi Special (04067), Malda Town Patna Special (03415), and Patna Sabarmati Special (09406), are also running behind schedule by varying hours, ranging from three to fourteen hours. Passengers are facing difficulties due to inaccurate information provided by railway apps and helplines. The National Train Inquiry System (NTES) is not providing up-to-date information, and the 139 helpline is not offering any assistance. A passenger, Najita, waiting for the Lucknow Prayagraj Passenger at Charbagh station, found that the NTES showed the train's location at Bachhrawan, four stations ahead of its actual location.

Indian Railways has extended the Malda Town-Bathinda Farakka Express, train numbers 13483/84 and 13413/14, to/from Balurghat. The extended service will operate on specific days of the week: 13483/84 departs Balurghat on Tuesday, Wednesday, Friday, and Sunday, arriving in Bathinda JCO at 17:00. 13413/14 departs Balurghat on Monday, Thursday, and Saturday, arriving...
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in Bathinda JCO at 17:00. The return journey, 13484/14 departs Bathinda on Tuesday, Thursday, Friday, and Sunday, arriving in Balurghat at 09:15, while 13414 departs on Monday, Wednesday, and Saturday, arriving in Balurghat at 09:15. The schedule between Malda Town and Bathinda remains unchanged.

The Eastern Railway's Public Relations Department has announced that trains operating on the Bhagalpur railway section in Bihar will face disruptions from April 17 to May 8 due to repair works. These disruptions include both traffic and power blockages between Sultanganj and Kalyanpur Road stations. As a result, trains 03459 Jamalpur-Bhagalpur...
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Passenger and 13031 Howrah-Jayanagar Express have been cancelled on April 17, 24, May 1 and 8. Trains 13415 Malda Town-Patna Express and 13483/13413 Farakka Express will experience delays of 90 and 30 minutes, respectively. On April 19, 23, May 3 and 7, these trains will face delays of 60, 70, and 75 minutes. Additionally, due to non-interlocking work on the Gorakhpur-Gonda railway section between April 14 and 16, several trains passing through Chapra were also cancelled, including 15114 (Chhapra Kachari-Gomti Nagar Express) on April 14 and 15 and Train 5113 (Gomti Nagar-Chhapra Kachari Express) on the same dates.

Northeast Frontier Railway is extending the services of train no. 13413/13414 (Malda Town – Bathinda – Malda Town) and train no. 13483/13484 (Malda Town – Bathinda – Malda Town) Farakka Express from Malda Town to Balurghat, fulfilling a long-standing demand from the people of Dakshin Dinajpur district of West Bengal. This...
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extension will take effect from April 15th, 2024. Both trains will operate with seven AC 3-tier, two AC 2-tier, one AC 3-tier Economy, six sleeper class, and three general seating coaches.