Due to ongoing farmer protests in Punjab, Indian Railways has temporarily diverted several train routes affecting five pairs of trains running to and from Hardoi. This diversion has caused inconvenience to passengers waiting at platforms and those already onboard, especially those traveling in sleeper and general coaches. The affected trains include...
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13151 Kolkata Jammu Tawi Sialdah Express, 13005 Howrah Amritsar Punjab Mail, 13307 Dhanbad to Firozpur Ganga Sutlej Express, 12203 Saharsa Amritsar Garib Rath Express, and 15651 Guwahati Jammu Tawi Lohit Express. These trains will be diverted via Ambala Cantt, Chandigarh, New Morinda, and Snehwal on May 20th and 21st. The diverted routes for the return journey, including trains like 13152 Jammu Tawi Kolkata Express, 12204 Amritsar Saharsa Garib Rath Express, 13308 Firozpur to Dhanbad Ganga Sutlej Express, 13006 Amritsar Howrah Punjab Mail, and 05656 Guwahati Jammu Tawi Summer Special, will take place on May 21st and 22nd via Snehwal, Chandigarh, and Ambala Cantt. The diversion is temporary and train routes will be restored to normal once the situation in Punjab stabilizes.

Passengers traveling on long-distance trains in India are facing severe difficulties due to a combination of delays, AC cooling issues, and water shortages. Multiple complaints were filed regarding malfunctioning AC units in various trains, including the 12237 Begam Pura Express and 12328 Dehradun-Howrah Upasana Express. Passengers also reported running out...
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of water on trains like the 13414 Farakka Express and 12430 AC Express. Train delays were attributed to the ongoing farmers' protest in Punjab, affecting trains like the 15098 Jammu Tawi-Bhagalpur Express, which was delayed by 36 hours. These delays and disruptions are causing considerable inconvenience to passengers and raising concerns about the effectiveness of the Indian Railways' customer support services. The lack of timely and accurate information on delays through the Rail Madad app and 139 helpline adds to the frustration.

Train operations on the Punjab and Jammu Tawi routes, which have been operating on altered routes for several days, continue to face delays. On Monday, the 12588 Jammu Tawi-Gorakhpur Amarnath Express was delayed by 38 hours. This train, which departed from Jammu Tawi on May 4th, was scheduled to arrive in...
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Lucknow on Sunday at 3:20 PM. It is now expected to arrive in Lucknow on Monday at 5:45 AM. Other trains also faced delays: 12203 Garib Rath Express (15 hours), 12238 Begam Pura Express (12 hours), 12356 Archanha Express, and 13308 Ganga Sutluj Express (11 hours), 12332 Himgiri Express (10 hours), 13152 Jammu Tawi-Kolkata Express (6 hours), 12587 Amarnath Express (15 hours), 01015 Jansadharan Special (3 hours), 05326 LTT-Gorakhpur Special (12 hours), and 01016 Dadar Jansadharan Special (11 hours).

Due to the ongoing farmers' protest, several trains on the Ambala route are experiencing delays of 15 to 20 hours. On Friday, passengers were shocked to find that train number 15097, the Amarnath Express from Bhagalpur, Bihar to Jammu Tawi, was running more than 20 hours behind schedule. A passenger, Avadhesh,...
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who had booked a ticket in the third AC of the Amarnath Express from Lucknow, canceled his ticket after learning about the train's 20-hour delay. Other trains on the route, including the Ganga Satluj Express (13308), Mumbai-Gorakhpur Express (12598), Lohit Express (15652), Kamakhya Gandhidham Express (15668), Kolkata Express (13152), Farakka Express (13483), Amritsar Kolkata Express (12358), Darbhanga Delhi Special (04067), Malda Town Patna Special (03415), and Patna Sabarmati Special (09406), are also running behind schedule by varying hours, ranging from three to fourteen hours. Passengers are facing difficulties due to inaccurate information provided by railway apps and helplines. The National Train Inquiry System (NTES) is not providing up-to-date information, and the 139 helpline is not offering any assistance. A passenger, Najita, waiting for the Lucknow Prayagraj Passenger at Charbagh station, found that the NTES showed the train's location at Bachhrawan, four stations ahead of its actual location.

Due to the ongoing farmers' protest, train services have been severely disrupted, leading to significant delays on routes connecting Jammu and Punjab to Uttar Pradesh. Trains are running 10 hours behind schedule, causing hardship for passengers. This disruption is caused by rerouting trains through Ambala division, and the increased train traffic...
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due to the operation of special trains, adding to the congestion on railway lines. This has resulted in a significant backlog of trains, with passengers waiting for hours in crowded waiting halls at Charbagh railway station in Lucknow, seeking information about their train's arrival. Several trains are running 3 to 10 hours behind schedule, including train number 12229 (Begampura Express), 13006 (Punjab Mail), 13308 (Ganga Satluj), 15326 (LTT-Gorakhpur), 15098 (Amarnath Express) and 13152 (Sialda Express).