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CCM(Refund)/Northern Railway, Delhi
50% refund has been made to me by Northern railway, Delhi against e-ticket TDR ref. No: ekt200911800824113 after sleeping on refund file for 6 months. The Rajdhani train 2431 was running 11hrs. late. and so we had to cancell journey from Kota To NZM on 7th Dec'09. PNR Ref. No 4524166396.
For balance 50% refund IRCTC have sent letter to NR Railway on 14-May-2010 stating that 'Train Late More Than Three Hours.', so please reopen the case and grant the refund as per rule.
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am interested to know as to where I myself or IRCTC has gone wrong in filing the TDR. Instead of finding minor mistakes and delays in filing TDR refund by me or IRCTC, they must return the full fare.
It appears that railways do not have any concern to the miseries and mental agony faced by passengers because of cancellation or late running of trains. I had to send my daughter to Delhi by car to catch her flight to USA on 7th Nov, 09 incurring heavy expenses and loss of time.