Chetak Express: - यार तेरा चेतक पे चले ❤️ - Keshav Saxena

* Railway working from operation of trains to maintenance of stations/tracks to pax. grievance etc are far from perfect and no human can change it within a span of some years.
* Mr Prabhu have taken many tough steps and policy decisions for long term benefit of IR like Delegation of financial/decision-making powers to GMs/DRMs, accounting reforms, brisk capacity augmentation/ electrification/ modernisation, etc., which past RMs desisted to take. He has also taken steps to give more facilities to more stations/paxs.
* Change working culture of Rly employees...
more...

at grass root level is extremely difficult task and none so far could make much headway including Mr. Prabhu.
* Starting "twitter help" was a big step and continuing the same with vigour for years is still a bigger achievement. As long as they continue giving the facility they deserve the credit.