The train is a small world moving through a larger world - Niraj Kumar

I think the feedback is genuine. Even I faced similar issues:
1. 20-30 mts accuracy message. Suggestion - If the railways wants to go paperless, UTS should allow people to book paperless ticket even if they are at the platform of a station.
2. if a person changes mobile handset and if there is any season ticktet or any active ticket is there, he will not be able to log in to the app which is really absurd. There are other means to check frauds. Even Banking apps are functioning if a...
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person changes handset, then why there is restriction in UTS app. I gave suggestion to UTS customer care keeping WR officials in loop but did not get any revert on that.
I had to pay fine since my handset got damaged beyond repair and i did not know that we need to give handset change information to UTS customer care for syncing active tickets to new handset.
That was really painful. Railways charging fine from people who have already paid the money for ticket is really shameful.