Kamayani Express - Late आना है काम तुम्हारा लेकिन मैं फिर भी हूँ तुम्हारा दीवाना - Aman

Grievance filed on pgportal & reply received as below
Grievance :-
Sub :- Improvement in basic facilities at Kopar Railway station (CR) Sir/Madam, With reference to above mentioned subject, I want to state that, Kopar station located in Central Railway (Near Dombivli) has two parts, one is Upper Kopar another is Kopar station on suburban line. This station becomes popular during last two years. Thousands of passengers use this station daily. However, Station is still not developed as it should have been. Station don’t have canteen, proper toilets, Absence of Ambulance (Many accident...
more...

occur near this station). Further, Indicators doesn’t work in early morning or late night. Further one of the biggest problems on Kopar- Panvel- Vasai route is low frequency of services. Whenever, train arrives on Upper Kopar from Vasai or Panvel line, Thousands of Passengers get down from One train. There Is urgent need of increase in frequency of services. Hence, I request you to look into matter do needful on urgent basis to improve situation. Thanks Regards.
Reply :-
1) Provision of canteen at Kopar is being dealt under catering Policy 2010 and will be finalised in due course. 2)One Toilet Block is available on Sub-urban PFs(Mumbai end) with 3 urinals for gents,1 urinal for ladies and 1 WC. The toilet block is being maintained by M/s Himalaya Seva sanstha. Similarly, one toilet block with 04 urinals is available on PF No.4 (DW-BSR line). 3) Ambulance service is available on call basis. 4) The announcement system at Kopar has been outsourced to m/s Atlantis Enterprises. The Indicators are operated round the clock. As and when any complaint is received regarding non operation of Indicator or no announcement, the contractor is penalised for lapses on his part. 5) Kopar-Panvel-Vasai Road route is predominantly a freight corridor. Many Mail/Express trains pass via Kopar to Western and Konkan Railway also. At present, 07 services in Up direction and 07 services in Down direction (MEMU/DMU service) stop at Kopar station. Increasing the services is not possible.
#pgportal

NER Ka HQ Hone Ke Bad Bhi Gorakhpur Me Kuch Basic Facilities Ka Abhav Hai -
* Aaj Tak Yahan Par Train Coach Indicators Nahi Hai
* 9 Operational PF's Hone Ke Bad Bhi Trains Ka Koi Bhi Fix PF Nahi Hai
* Pani Pine Ke Liye Water Cools Ki Kami Hai
*...
more...

Saf Pani Bhi Nahi Hai RO To Door Ki Bat Hai
* Ek Bhi Escalator Nahi Hai
* Saf Safayi Below Average Hai
* Trains Status Display Screen Hona Chahiye Main Building Ke Bahar Wo Nahi Hai
* Reservation Counters Station Building Se 500 Mtr Door Hain,Yatriyon Ko Pata Nahi Hota Aur Pareshani Uthani Padti Hai
* World Ka Sabse Lamba PF Hone Ka Record To Ban Gaya Par Abhi Tak Vahan Pani,Bench,Proper Lighting Aur Shed Ki Jarurat Bani Hui Hai...PF Ko Abhi Finishing Touch Dena Bhi Baki Hai Jisme 6 Months Se Jyada Time Lagega
****************************************************
Zonal HQ Hone Ki Vajah Se Itni Apekhsa To Ki Hi Ja Sakti Hai Gorakhpur Se Jo Filhal Gayab Hai Aur Na Jane Kab Tak Poori Hogi...

#pgportal
Status as on 22 Feb 2015
Registration Number : MORLY/E/2014/08824
Name Of Complainant : Abhishek Jaiswal
Date of Receipt : 21 Aug 2014
Received...
more...

by : Ministry of Railways, ( Railway Board)
Forwarded to : North Eastern Railway
Contact Address : Chief Operations Manager
North Eastern Railway
Gorakhpur273012
Contact Number : 09794840902
Grievance Description : Subject: Suggestion is about 12555/12556 Gorakhpur-Hisar Gorakhdham Express. Dear Sir, 12555/6 Gorakhdham Express used to get Diesel locomotive end to end basis. In recent time it has been noticed that for more then 1000kms the diesel locomotive is not doing good and got failed in between of the journey and causing delay arrival at destination and problem to passenger plus zonal staffs. A new EMD locomotive from IZN is also given to overcome this loco failure problem but 12555/6 is not getting it on regularly basis and the problem remained the same. By now till Gonda station, section is electrified and operational, Is it not possible to give E Loco to 12555/6 in between GD-ROK section ?? Down 12556 got delayed maximum time b/w Sakurbasti - New Delhi and Barabanki - Gonda section, please provide the cause of this and please look for solutions. Waiting for reply, Regads, Abhishek Jaiswal
Current Status : CASE CLOSED
Date of Action : 19 Nov 2014
Details : In accordance with the above, it is to say that not a single incidence has happened of loco failure of train no-12555/12556 between Gonda-Barabanki Sakurbasti-New Delhi in the month of April/2014 to August/2014. Sometimes for operational necessity provision of H.H.P. loco is not possible for its link. After analyzing the punctuality of time of train no.12556 for the month of August and Sept. 2014 ,it has been found that this train is received late by N.E.Railway from N.Railway at Barabanki station. This train reaches Gorakhpur timely without any further time loss and by making up the delayed time also. During this period this train was delayed in N.E.Rly. for two days only. Letter has been written to N.Railway to monitor punctuality of this train and for improvement in running time between Gonda-Barabanki section necessary instructions have been issued to the concerned division. Therefore, the case may please be deleted from the pending list of N.E.Rly.

Finally got my money back through #pgportal
Registration Number : MORLY/E/2014/14002
Date of Receipt : 11 Dec 2014
Received by : Ministry of Railways, ( Railway Board)
Forwarded to : Indian Railway Catering and Tourisium Corporation
Contact...
more...

Address : Indian Railway Catering and Tourisum Corporation, Parliament Street,
New Delhi.110001
Grievance Description : Dear Sir, This is with reference to case No. 100000018946064 register for TDR against PNR 8128616831. I have register TDR request twice but it got rejected stating "passenger not traveled" However, I would like to bring your attention that I didn’t travelled with the PNR 8128616831. In fact, the same day I traveled with other PNR 8628440554 on same route. Please find attached ticket for your acknowledgement. I request you to kindly refund my ticket charges as per Indian railway rule. Thanks,
Current Status : CASE CLOSED
Your Feedback : Excellent
Date of Action : 21 Jan 2015
Details : Thanks for writing us. Refund amount Rs. 100/- (refund amount due in this case) against PNR- 8128616831 with bank settlement ID- 1101556573 has been credited customer concerned bank account on 16-Jan-2015. Customer may be check his concerned bank account.