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Blog Entry# 278818
Posted: Nov 10 2011 (19:29)
23 Responses
Last Response: Jun 25 2012 (14:40)
23 Responses
Last Response: Jun 25 2012 (14:40)
DUTY LIST OF TRAIN CONDUCTORS IN 1AC, 2AC, 3AC AND FIRST CLASS.
1) He shall repo0rt for duty atleast one hou7r before the scheduled
departure of the train at the train originating station and atleast half an
hour before the schedule arrival of the train at the intermediate station.
2)...
more...
1) He shall repo0rt for duty atleast one hou7r before the scheduled
departure of the train at the train originating station and atleast half an
hour before the schedule arrival of the train at the intermediate station.
2)...
more...
He shall wear a neat and clean uniform alongwith number, badge,
name plate, etc.
3) He shall sign On and Off Register maintained at the station.
4) He shall obtain complete position of the reservations, check the same
on train, maintain record (charts, etc.) and hand over the reliever
complete and correct details showing the vacant berths/seats.
5) He shall check the tickets of the passengers in the coach and guide the
passengers in occupying their accommodation. He prevents
illegal/unauthorized entry in the coach including the platform ticket
holders.
6) He shall ensure that the number of passengers do not exceed the
carrying capacity of the coach.
7) He shall collect dues such as reservation fares/supplementary charges
and issue EFTs.
8) He ensures that passengers in the coach do not carry heavy luggage in
their compartments causing inconvenience to fellow passengers and
assists such passengers to transfer the luggage to Luggage Van/Cabin.
9) He assists the passengers in the coach in obtaining food/refreshments,
etc and also to issue message to proper station for this service in time.
10) He shall take care of the passenger amenities and cleanliness of the
coaches.
11) He shall ensure that the doors of the coaches are kept latched during
run of the train and open them as and when required by the
passengers.
12) He shall keep the end doors of the vestibuled coach locked during
22.00 hrs to 06.00 hrs to prevent unauthorized entry.
13) He shall remain vigilant particularly during the night time and prevent
entry of unauthorized persons/beggars/intruders in the coach.
14) He shall always be polite, tactful and courteous in his dealings with
the passengers leaving no room for any complaints.
15) He shall allot berths seats which are vacant to passengers at
intermediate stations on realization of fare/surcharge as per rules on first com-first served basis or according to the priority on the waiting
list if such a list is kept at the station.
16) He shall take assistance of GRP/RPF if necessary for removal of un
unauthorized occupants and deal with them under provisions of
Section 155(I) of Railway Act,1989.
17) He shall be present in the allotted coach during duty hours and if more
than o9ne coach are to be manned, give frequent visists to all the
coaches to be manned.
18) He shall issue Guard Certificate/Receipt to AC passengers in case of
failure of AC equipment or when passenger is compelled to travel in
lower class with a higher class ticket for want of
room/accommodation.
19) He shall attend to any complaint of theft/loss of passenger belongings
and lodge the first information report with the GRP in the prescribed
format to enable the passenger to continue the journey.
20) He shall carry blank FIR forms for making them available to the
passengers in case of any incident of theft of luggage, etc. Such forms
duly filled in the handed over to the next GRP Post at the scheduled
stoppage for further action in the matter.
21) The conductors shall make out a report of the deficiencies, if any, of
the whole train regarding passenger amenities and submit the same at
the end of his duty to the Lobby Office set up at the station for
terminating trains. If the Conductor is detraining at an intermediate
station, he will give the deficiencies report to the incoming Conductor
who will deposit the same at destination. The Lobby Office shall take
necessary action for getting the deficiencies rectified and also report
the matter to SM(Comml.) and Divisional Commercial Manager
(DCM) or Sr. Divisional Commercial Manager (Sr. DCM) of the
concerned Division.
22) Such other activities as may be prescribed from time to time.
name plate, etc.
3) He shall sign On and Off Register maintained at the station.
4) He shall obtain complete position of the reservations, check the same
on train, maintain record (charts, etc.) and hand over the reliever
complete and correct details showing the vacant berths/seats.
5) He shall check the tickets of the passengers in the coach and guide the
passengers in occupying their accommodation. He prevents
illegal/unauthorized entry in the coach including the platform ticket
holders.
6) He shall ensure that the number of passengers do not exceed the
carrying capacity of the coach.
7) He shall collect dues such as reservation fares/supplementary charges
and issue EFTs.
8) He ensures that passengers in the coach do not carry heavy luggage in
their compartments causing inconvenience to fellow passengers and
assists such passengers to transfer the luggage to Luggage Van/Cabin.
9) He assists the passengers in the coach in obtaining food/refreshments,
etc and also to issue message to proper station for this service in time.
10) He shall take care of the passenger amenities and cleanliness of the
coaches.
11) He shall ensure that the doors of the coaches are kept latched during
run of the train and open them as and when required by the
passengers.
12) He shall keep the end doors of the vestibuled coach locked during
22.00 hrs to 06.00 hrs to prevent unauthorized entry.
13) He shall remain vigilant particularly during the night time and prevent
entry of unauthorized persons/beggars/intruders in the coach.
14) He shall always be polite, tactful and courteous in his dealings with
the passengers leaving no room for any complaints.
15) He shall allot berths seats which are vacant to passengers at
intermediate stations on realization of fare/surcharge as per rules on first com-first served basis or according to the priority on the waiting
list if such a list is kept at the station.
16) He shall take assistance of GRP/RPF if necessary for removal of un
unauthorized occupants and deal with them under provisions of
Section 155(I) of Railway Act,1989.
17) He shall be present in the allotted coach during duty hours and if more
than o9ne coach are to be manned, give frequent visists to all the
coaches to be manned.
18) He shall issue Guard Certificate/Receipt to AC passengers in case of
failure of AC equipment or when passenger is compelled to travel in
lower class with a higher class ticket for want of
room/accommodation.
19) He shall attend to any complaint of theft/loss of passenger belongings
and lodge the first information report with the GRP in the prescribed
format to enable the passenger to continue the journey.
20) He shall carry blank FIR forms for making them available to the
passengers in case of any incident of theft of luggage, etc. Such forms
duly filled in the handed over to the next GRP Post at the scheduled
stoppage for further action in the matter.
21) The conductors shall make out a report of the deficiencies, if any, of
the whole train regarding passenger amenities and submit the same at
the end of his duty to the Lobby Office set up at the station for
terminating trains. If the Conductor is detraining at an intermediate
station, he will give the deficiencies report to the incoming Conductor
who will deposit the same at destination. The Lobby Office shall take
necessary action for getting the deficiencies rectified and also report
the matter to SM(Comml.) and Divisional Commercial Manager
(DCM) or Sr. Divisional Commercial Manager (Sr. DCM) of the
concerned Division.
22) Such other activities as may be prescribed from time to time.
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DUTY LIST OF TRAIN SUPERINTENDENTS
1. The rain Superintendents will report for duty one hour before the departure of the train. He must be in proper uniform with prescribed badges, scrolls and his name plate.
2. He will be the overall incharge of the Conductors, TTEs, Coach Attendants, amenities staff like safaiwallas, Electric C&W, Airconditioning staff, Catering Manager and Catering Staff on duty by the same train and will be responsible for exercising effective supervision on the quality of their work.
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1. The rain Superintendents will report for duty one hour before the departure of the train. He must be in proper uniform with prescribed badges, scrolls and his name plate.
2. He will be the overall incharge of the Conductors, TTEs, Coach Attendants, amenities staff like safaiwallas, Electric C&W, Airconditioning staff, Catering Manager and Catering Staff on duty by the same train and will be responsible for exercising effective supervision on the quality of their work.
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All the staff on duty in the train excepting the Guard would report to him well before the scheduled departure of the train at the train originating station. The staff enroute would also report to him at the point from where they are to board the train as per their scheduled link programme.
4. The Train Supdt. Will record in a register the names and designation of the staff who report to him for duty on the train and mention the particulars of the absentees in his trip report at the end of the journey.
5. After ascertaining the details of the staff who have turned up for duty he will allocate the work of manning of coaches to the Conductor, TTE, Coach Attendants, Safaiwallas, etc. to ensure that the coaches are properly manned.
6. The Train Supdt. Should ensure that the staff are in proper uniforms with name badges and perform their duties properly.
7. The position regarding the details of the berths remaining vacant after allotment to RAC passengers and the RAC passengers left over in each coach will be reported to him by the Conductor and each TTE. He will have the vacant berths allotted to the RAC passengers still awaiting allotment of berths.
8. He will be responsible for giving the vacancy position of the berths/seats to the Commercial Controllers/S.M. of Road side stations if the berths are available in train after adjustmenting all the RAC passengers.
9. He will also exercise necessary checks on the reservations given to passengers and Excess Fare Ticket books of the TTEs and Conductors to ensure correct realization of dues.
10. Whenever the staff belonging to his railway do not cooperate with him, or do not attend their duties properly and promptly, he should send a report against such staff to Sr.DCM of the Division concerned and also to Chief Passenger Services Manager (CPSM) indicating the name and specific act of failure, impertinence, indifference or disobedience for which the person is held
responsible.
11. In case of staff belonging to the other railway, if they do not report for duty or fail to perform their duty, he should immediately send a message reporting this matter to DRM concerned from the next halt station.
12. In his role as the Captain of the train, he will coordinate the work of all the team members and will always be vigilant in ensuring customer satisfaction.
13. At the train starting station, the Train Supdt. Will make a quick inspection of the train to ensure that the passenger amenity fittings are in proper working order. The defects and deficiencies should be reported to SM-in-charge and got rectified by the staff concerned and if necessary send advance information to the station ahead and get the defects attended to by the electrical and C&W staff at that station. He would also ensure that the coaches, bathrooms and toilets are intermittently swept and cleaned by the
staff concerned.
14. The Train Supdt. Will ensure that proper precooling is done in AC coaches before start of the train.
15. The Train Supdt. Will ensure that the Coach Attendants of AC 2-tier coaches are carrying the bed rolls on trains to all the passengers ensure that the bed rolls are supplied as early as possible avoiding disturbance to passengers during the night.
16. The Train Supdt, will also maintain a complaint book in his custody and make the same available to passengers on demand for recording complaints, if any. He should ensure that prompt action is taken to remove the cause of the complaint and render satisfactory service to the passengers.
17. The Train Supdt. Will exercise checks on the catering service on the trin in respect of quality and quantity of food, cleanliness of uniform and utensils, behavior of the Manager and bearers, production of vouchers by the bearers, timely service of meals, proper vending of tea, coffee, snacks and cold drinks.
18. Pantry Car Manager are to maintain complaint books separately. The Train Supdt, will ensure that the complaint books are readily available with him. He will check the nature of complaints and their proper dispatch to Chief Catering Services Manager for further action. He will also take steps to rectify the deficiencies leading to complaints.
19. He should try to effectively prevent un authorized hawking and begging on his train, utilizing the TTE and other train staff for the purpose.
20. He should ensure that the sleeper coach TTEs, and Coach Attendants follow the standing instructions regarding the securing and latching of the doors on run and at stations and also closing and bolting the vestibuled doors at nigh time are scrupulously observed by his staff.
21. In case of any incident of theft during the run of the train, he would guide the fpassenger to the GRP escort party, if travelling by the train. Otherwise, he will make a blank FIR for, available to the passenger for lodging the complaint. Such forms duly filled in should be handed over to the first GRP Post available at the scheduled stoppage of the train for further action.
22. At the end of each trip the Train Supdt, should make out a brief report indicating special occurrence, if any, and commenting upon all aspects of passenger amenities namely Catering, supply of drinking water, filling up of water tanks, cleanliness of coaches, entry of unauthorized passengers in reserved coaches, working of lights, fans and other fittings, incidents of thefts of luggage, nonfunctioning of air-conditioning and other public complaints. Etc.
The report should be submitted to the Lobby Office/SM (Comml.) at the destination station who should take necessary action for getting the deficiency rectified. A copy of the same should also be sent to SM(Commercial), Senior Divisional Commercial Manager (Sr. DCM/Divisional Commercial Manager (DCM) for initiating immediate necessary action.
23. Any other duty assigned to him from time to time.
4. The Train Supdt. Will record in a register the names and designation of the staff who report to him for duty on the train and mention the particulars of the absentees in his trip report at the end of the journey.
5. After ascertaining the details of the staff who have turned up for duty he will allocate the work of manning of coaches to the Conductor, TTE, Coach Attendants, Safaiwallas, etc. to ensure that the coaches are properly manned.
6. The Train Supdt. Should ensure that the staff are in proper uniforms with name badges and perform their duties properly.
7. The position regarding the details of the berths remaining vacant after allotment to RAC passengers and the RAC passengers left over in each coach will be reported to him by the Conductor and each TTE. He will have the vacant berths allotted to the RAC passengers still awaiting allotment of berths.
8. He will be responsible for giving the vacancy position of the berths/seats to the Commercial Controllers/S.M. of Road side stations if the berths are available in train after adjustmenting all the RAC passengers.
9. He will also exercise necessary checks on the reservations given to passengers and Excess Fare Ticket books of the TTEs and Conductors to ensure correct realization of dues.
10. Whenever the staff belonging to his railway do not cooperate with him, or do not attend their duties properly and promptly, he should send a report against such staff to Sr.DCM of the Division concerned and also to Chief Passenger Services Manager (CPSM) indicating the name and specific act of failure, impertinence, indifference or disobedience for which the person is held
responsible.
11. In case of staff belonging to the other railway, if they do not report for duty or fail to perform their duty, he should immediately send a message reporting this matter to DRM concerned from the next halt station.
12. In his role as the Captain of the train, he will coordinate the work of all the team members and will always be vigilant in ensuring customer satisfaction.
13. At the train starting station, the Train Supdt. Will make a quick inspection of the train to ensure that the passenger amenity fittings are in proper working order. The defects and deficiencies should be reported to SM-in-charge and got rectified by the staff concerned and if necessary send advance information to the station ahead and get the defects attended to by the electrical and C&W staff at that station. He would also ensure that the coaches, bathrooms and toilets are intermittently swept and cleaned by the
staff concerned.
14. The Train Supdt. Will ensure that proper precooling is done in AC coaches before start of the train.
15. The Train Supdt. Will ensure that the Coach Attendants of AC 2-tier coaches are carrying the bed rolls on trains to all the passengers ensure that the bed rolls are supplied as early as possible avoiding disturbance to passengers during the night.
16. The Train Supdt, will also maintain a complaint book in his custody and make the same available to passengers on demand for recording complaints, if any. He should ensure that prompt action is taken to remove the cause of the complaint and render satisfactory service to the passengers.
17. The Train Supdt. Will exercise checks on the catering service on the trin in respect of quality and quantity of food, cleanliness of uniform and utensils, behavior of the Manager and bearers, production of vouchers by the bearers, timely service of meals, proper vending of tea, coffee, snacks and cold drinks.
18. Pantry Car Manager are to maintain complaint books separately. The Train Supdt, will ensure that the complaint books are readily available with him. He will check the nature of complaints and their proper dispatch to Chief Catering Services Manager for further action. He will also take steps to rectify the deficiencies leading to complaints.
19. He should try to effectively prevent un authorized hawking and begging on his train, utilizing the TTE and other train staff for the purpose.
20. He should ensure that the sleeper coach TTEs, and Coach Attendants follow the standing instructions regarding the securing and latching of the doors on run and at stations and also closing and bolting the vestibuled doors at nigh time are scrupulously observed by his staff.
21. In case of any incident of theft during the run of the train, he would guide the fpassenger to the GRP escort party, if travelling by the train. Otherwise, he will make a blank FIR for, available to the passenger for lodging the complaint. Such forms duly filled in should be handed over to the first GRP Post available at the scheduled stoppage of the train for further action.
22. At the end of each trip the Train Supdt, should make out a brief report indicating special occurrence, if any, and commenting upon all aspects of passenger amenities namely Catering, supply of drinking water, filling up of water tanks, cleanliness of coaches, entry of unauthorized passengers in reserved coaches, working of lights, fans and other fittings, incidents of thefts of luggage, nonfunctioning of air-conditioning and other public complaints. Etc.
The report should be submitted to the Lobby Office/SM (Comml.) at the destination station who should take necessary action for getting the deficiency rectified. A copy of the same should also be sent to SM(Commercial), Senior Divisional Commercial Manager (Sr. DCM/Divisional Commercial Manager (DCM) for initiating immediate necessary action.
23. Any other duty assigned to him from time to time.
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